Flexible and fair — for our travelers and our team.
Cancellations
Cancellations made more than 12 hours before the scheduled tour time are eligible for a full refund.
No refunds will be issued for cancellations made within 12 hours of the tour start time.
No-shows — missed tours without prior notice — are non-refundable.
Modifications
Changes to your reservation — such as tour date or time — are possible up to 12 hours before the scheduled tour. Please contact us as soon as possible to accommodate your request.
How to Cancel or Modify
To cancel or reschedule, reach out to us directly: